Postage, Payment and Returns Info

 

Postage; 

All my items are sent by Royal Mail 1st Class Post (UK only) Standard Airmail for the rest of the world.

If Special Delivery is required an additional charge is payable, option at shopping basket.

If you require an item in a hurry or within a week, the Special Delivery is recommended.

INTERNATIONAL-

**PLEASE NOTE, AT PRESENT, DUE TO THE CHANGES IN CUSTOMS REGULATIONS FROM JANUARY 2019, I AM UNABLE TO SHIP FEATHER PRODUCTS OUTSIDE OF EUROPE - PLEASE EMAIL ANY ENQUIRIES***

Parcels will be shipped by standard Airmail or the tracked signed for service is available for an extra £5.50

Shipping to Europe takes approx 4-10 days, USA/Canada approx 10-14 days, Australia approx 10-21 days

**Shipping times are approximate and are subject to change due to holidays, customs delays and weather problems.**

Overseas Customers please contact for ordering details and any additional shipping costs.

Please ensure that your delivery address is up to date, especially on Paypal, I am not liable for any costs incurred if a valid or incomplete delivery address is provided..

We aim to post out most items within 1-2 working days (excluding weekends & public holidays) of cleared payment, Monday- Friday, with exception of custom made to order items.

Most parcels will have a Track & Trace reference number which you can obtain if you are concerned about your parcel, this number can also be emailed to you when the item has been dispatched.

If the post office has attempted to deliver but the item has not been collected from sorting office (after 7 days), and the item is returned back to us, you would then be responsible for additional shipping costs to redeliver.

 

Payments: Payment must be received and cleared before any goods are despatched.

All goods have no added VAT, as I am not VAT registered so cannot charge it..

If you are in the United Kingdom, payment can be accepted by any of the following methods; Paypal, Cheque or Postal Order.

International buyers - Paypal only is acceptable, you can purchase in the online shop, or you can purchase through my Etsy shop.

http://www.etsy.com/shop/IndigoDaisyWeddings

*Please note, I do expect contact regarding the order, as there are always details to discuss, if I dont have any contact at all or response to emails, I will cancel and refund any orders after 7 days.*

RETURNS- 
Please email within 14 days of receipt of the item, if you wish to return for a refund or exchange.

You then have up to 14 days to return the item, at your own cost, in suitable packaging, with the same care & attention as the original packing, preferably in the original box.

The item must be returned in a new, unused condition so it can be resold.
It must be well packed to avoid any damage and sent with trackable postage, which is at the buyers OWN cost..

For international returns from outside the EU please mark your parcel RETURNED GOODS. 
You will need to make sure that you use the correct forms for your country for returning goods to overseas destinations.
Any extra charges incurred by myself from the above not being correctly done, will be deducted from the refund total.

Deposits, Rush order and Shipping Upgrades (Special or Tracked Overseas) are non refundable.

Exceptions- Custom made designs and anything used or worn will not be refunded.

** Non Delivery/ Lost or Damaged Parcels
Please allow up to 25 working days after dispatch, as Royal Mail compensation claims cannot be filed until after then.
Incorrect or old addresses given will not have the shipping refunded, as its the customers responsibility to ensure the correct shipping address is provided.
Please contact as soon as possible if any problems occur.
If an item/ parcel is damaged, photos will be required to add to any compensation claims.


Cancellations
Cancellation of an order is required within 24 hours, if an order is cancelled and it has already been made up to order, materials used and time spent on it, then it will be subject to a 20% charge for materials and time, same as a non refundable deposit.

Deposits: A 20% deposit is required on all custom made orders, which is deducted from the final total on completion.

If the customer cancels the order for any reason, the deposit is non refundable, as materials would have been purchased to make the order and the item may already have been made up.

Rush Orders-

Any orders placed which need to be made up and posted within 24-48 hours will be subject to a £5 Rush Order surcharge (which is at my discretion, depending on the workload at the time) , this is for prioritising the order, as all orders are made in date order on a first come, first served basis (This is a non refundable charge)

They will also have to be posted by Next Day Special Delivery.

Colour Samples:

Unfortunately due to the time involved and increasing postage costs, there is a small charge of £1.50 for colour samples to be sent out.

Either payable by Paypal or you can send a Stamped Addressed Envelope, please email to discuss your requirements, preferably with a picture or link of your outfit.

Packaging;

 All items are posted in a sturdy packaging cardboard box, with tissue paper and bubblewrap, the utmost care and attention is given to ensure minimal damage in transit, although we are not responsible for any damage incurred to the packaging once it has been posted.

Photographs: Although I try to ensure that the picture is as accurate as possible, the cameras image may not always reflect the image seen in person.

Colours of the items may vary very slightly compared to the picture, different computor monitors show colour in different ways.

If you are unsure, colour samples are available and more photos.

Please note that especially with the sinamay fascinators there is a set colour palette that is available from the millinary supplier, so it will not always be possible to match an item exactly.

**Please note that all items are hand made to order and are made from natural materials, so each piece is unique and may not be totally identical to the picture on the listing.

The feathers are all individually unique, so no two are alike, and the materials from the dying process are not always totally perfect as we are dealing with natural products.
Each piece comes out very slightly different...but is essentially the same design.***